Customer Care Representative

Virxpert Customer Care Representatives are dedicated to providing excellent support to your clients. They handle inquiries, resolve issues, and ensure a positive customer experience, enhancing your brand’s reputation.

KEY RESPONSIBILITIES

• Responding to customer inquiries via phone, email, and chat
• Resolving customer issues and complaints promptly
• Providing information about products and services
• Maintaining customer records and tracking interactions
• Ensuring customer satisfaction and loyalty

TALENT TOOLS

• Microsoft Outlook: While primarily an email client, Outlook also integrates calendar, task management, and contacts functionalities, which can be used for customer communication and scheduling.
• Zendesk: Zendesk is a customer service software and support ticketing system that allows businesses to manage customer inquiries and support tickets efficiently.
• SurveyMonkey: SurveyMonkey is a platform for creating and distributing surveys to gather customer feedback and insights.
• Hootsuite: Hootsuite is a social media management tool that helps businesses manage multiple social media accounts, schedule posts, and engage with customers across platforms.
• Confluence: Confluence is a collaboration and documentation tool by Atlassian, used for creating, organizing, and sharing knowledge within teams. It can be used for internal documentation and knowledge base management related to customer care processes