Joy

Customer Care Representative

[Name] is a dedicated Customer Service Professional with over [number] years of experience delivering exceptional customer support and service.

With a strong background in problem-solving, communication, and customer relationship management, [Name] brings a unique blend of empathy and efficiency to every interaction. She has a proven track record of resolving customer issues promptly, maintaining high levels of customer satisfaction, and building lasting relationships.

She is committed to providing outstanding service that enhances the customer experience and supports the overall success of the organization

Customer Care Representative

£
900
/mo
  • 9 hours Daily Monday - Friday
  • 8:00 am- 4:00 pm (client’s time)
  • 180 hours monthly
  • 1 business
  • £900 monthly
  • £5/hour
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RESPONSIBILITIES

Responding to customer inquiries via phone, email, and chat.
Resolving customer issues and complaints promptly.
Providing information about products and services.
Maintaining customer records and tracking interactions.
Ensuring customer satisfaction and loyalty.
TOOLS

Microsoft Outlook: While primarily an email client, Outlook also integrates calendar, task management, and contacts functionalities, which can be used for customer communication and scheduling.
Zendesk: Zendesk is a customer service software and support ticketing system that allows businesses to manage customer inquiries and support tickets efficiently.
SurveyMonkey: SurveyMonkey is a platform for creating and distributing surveys to gather customer feedback and insights.
Hootsuite: Hootsuite is a social media management tool that helps businesses manage multiple social media accounts, schedule posts, and engage with customers across platforms.
Confluence: Confluence is a collaboration and documentation tool by Atlassian, used for creating, organizing, and sharing knowledge within teams. It can be used for internal documentation and knowledge base management related to customer care processes
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