Our Customer Care Representatives ensure exceptional customer service by addressing inquiries, resolving issues, and maintaining positive customer relationships. They are trained to handle customer interactions with professionalism and efficiency.
RESPONSIBILITIES
Responding to customer inquiries via phone, email, and chat.
Resolving customer issues and complaints promptly.
Providing information about products and services.
Maintaining customer records and tracking interactions.
Ensuring customer satisfaction and loyalty.
TOOLS
Microsoft Outlook: While primarily an email client, Outlook also integrates calendar, task management, and contacts functionalities, which can be used for customer communication and scheduling.
Zendesk: Zendesk is a customer service software and support ticketing system that allows businesses to manage customer inquiries and support tickets efficiently.
SurveyMonkey: SurveyMonkey is a platform for creating and distributing surveys to gather customer feedback and insights.
Hootsuite: Hootsuite is a social media management tool that helps businesses manage multiple social media accounts, schedule posts, and engage with customers across platforms.
Confluence: Confluence is a collaboration and documentation tool by Atlassian, used for creating, organizing, and sharing knowledge within teams. It can be used for internal documentation and knowledge base management related to customer care processes
BENEFITS & UNIQUE SELLING POINTS